Mutual & Federal have a national chain of claims centres, where accident damaged vehicles can be taken for assessment.

These centres are situated in convenient, central locations and phone-in appointment systems are in place countrywide.

Mutual & Federal pioneered the drive-in claims concept in South Africa in the early 90’s and now has eight facilities in major metropolitan centres across the country. A ninth Claims Centre will be opening in Roodepoort towards the end of 2008.

The network reflects Mutual & Federal’s commitment to prompt and professional claims settlement through on-the-ground, localised representation backed by modern, streamlined systems.

The Claims Centres are staffed by dedicated motor engineers and claims negotiators.

A client or broker phones for an appointment and in most cases, an appointment is scheduled within a 24 - 48 hour period. Each appointment lasts 45 minutes, in which time the client drops off the vehicle and completes the necessary documentation at the centre’s reception area and lounge.

Audatex software facilitates the instant assessment and costing of the work.

The client is then furnished with a list of approved panel-beaters selected because of their high quality and service standards, where after the client can arrange for repairs to commence on their vehicles at a repairer selected from this panel.