This section covers claims for a loss incurred as a result of a burglary.
Report the incident to the police and obtain a police reference number.
Ensure that your claim is reported within 30 days of loss, and have your policy number handy when you call us or submit your claim.
An Internal Claims Consultant, External Loss Adjuster or an investigator will then be appointed, who will contact you within 24 hours.
Make a list of all the items that were stolen. The more detail you provide, the more helpful the information will be to assist us in dealing with your claim quickly and efficiently.
Please supply the following:
- A description of each item, stating when and where it was purchased and what you paid for it.
- The make, model and serial numbers of items where applicable.
- Original purchase documents such as invoices and receipts, instruction manuals and photographs.
If you had previously prepared for the possibility of a loss by video taping or photographing your possessions and filling out an Inventory Form, have this information available during the assessment.
The claims will be settled by means of replacements and / or payment.
Any settlement will be less discounts available to Mutual & Federal, and subject to relevant excesses and limits applicable to your policy.
Settlements by means of payment will be by way of Electronic Transfer to your bank account, or a not negotiable cheque.
Our staff are always available to advise you through the procedures to ensure that your claim is dealt with promptly.
This can be done online, telephonically, or by fax.